Page 1 of 1

Crashes & Bugs

Posted: Mon Aug 20, 2012 10:08 am
by Digitaltruth
If an app is crashing or will not load, then the problem is most likely related to the operating system or your device. If you are experiencing a crash please try these steps first. If you cannot resolve it, please open a Support Ticket

All systems and devices

In almost every case reported to us, the reason for the app crashing when launched is due to corruption during download or an error during installation. The easiest and quickest way to fix this problem is to:
  1. Delete the app from your device.
  2. Log in to your account at the App Store (Apple) or the Play Store (Android).
  3. Re-download and reinstall the app (you own the app, there is no additional cost).

Apple iOS users

Apple has instructions on their web site for helping with these kind of issues, but the first thing to do is back up the app to your computer or the cloud by performing a full sync. Delete the app from your device, then shutdown and restart. Perform a sync to reinstall/restore the app and it should work fine.

If this doesn't solve the problem, then here is an article which lists all the ways to fix crashes on an iPhone:
http://www.maclife.com/article/howtos/f ... e_and_ipad

Android users

You can try to uninstall and reinstall the app on your device by going to Settings > Apps > [app name] and choosing the option to Uninstall. You can to try "Clear Cache" to see if this solves the problem before you uninstall, but don't ever select to Clear Data. Shutdown and restart your device, then log back into the Play store and reinstall the app from your account.